Remote support
A secure remote session — diagnose and fix in real time, without an on-site visit.
Direction 01 — Support
IT service and remote support
I help organise your workstations, servers, network, printers and user environment. We start by assessing the current state and planning the right next steps.
stack.ge / support / live
operational
First response
< 15min
Service availability
99.9%
Critical incidents
24/7
Support / capabilities
What it covers
Response, prevention and organised infrastructure — to reduce technical interruptions in your daily work.
Server maintenance
Updates, backups, monitoring and a recovery plan. The server just works — you never notice it.
Network and connectivity
Routers, Wi-Fi, VLANs, VPN and traffic control. Stable connectivity across the office.
Security and access
Antivirus, firewall, password policy, user permissions and an audit trail.
Hardware selection
I choose what you buy: PCs, servers, network gear — matched to budget and growth.
Preventive care
Monthly checks, an update calendar and regular reports — problems caught before they happen.
process
How the process runs
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01
Audit
I assess the current state: hardware, network, access, risks.
-
02
Plan
Priorities and budget. What happens now, what happens in stages.
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03
Stabilise
Eliminate critical issues and build a stable baseline.
-
04
Support
Ongoing service, monitoring and growth alongside you.
cases
Examples
Salon network and workstations
Aesthetics centre: 6 workstations, printing, booking system and stable guest Wi-Fi.
Pharmacy daily operations
POS terminals, fiscal device and backups — sales never stop.
faq
Common questions
Do you work on a one-off basis?
Yes. You can book a one-off diagnosis and fix, or a monthly service package — your choice.
What happens during a critical outage?
Depending on the plan you get a priority channel and 24/7 response. Diagnosis starts immediately.
Do you cover remote offices?
Yes — remote support is location independent. On-site visits are scheduled when needed.
Organise your office IT environment
A short call is enough to understand what your office actually needs.
Let’s talkContact
Get in touch about your technical task
Contact me by phone or WhatsApp. Critical incidents are covered 24/7; other requests are handled within the agreed support schedule.
24/7 on critical incidents — Response mode
If I miss your call, I will get back to you.